112 - Introducing a feature of Anonymous Reporting
Brief - The initial brief of the project was to redesign the app - 112, after doing an in-depth research the brief got redefined into introducing a new feature of anonymous reporting.
This project was a great learning experience as it taught me the importance of interacting with people to identify the problems that need to be solved. In addition, the process of redefining the brief allowed me to focus on the most critical issues and develop a more targeted solution.
TOOLS:
Figma, Adobe Indesign, Adobe illustrator
DURATION:
1.5 week
About 112 app
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The 112 SOS Mobile App is a part of the Emergency Response Support System (ERSS), a Govt of India initiative.
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In an emergency situation, a person in distress may seek for the assistance of local emergency service delivery departments and volunteers through the App.
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The App will send emergency alerts with the user's details (name, age, emergency contacts) and location information, along with a generated call to ‘112’ - to the State Emergency Control Room and the person’s emergency contacts.
The Problem
The Solution
As a solution to this problem, I have tried to introduce a concept of Anonymous Reporting in the 112 application
112 App Features
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Providing single panic app across the country for addressing citizen emergency.
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Providing 24 x 7, efficient and effective response system, which can involve local volunteers from citizens to provide efficient emergency response service
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Timely dispatch of field resources (police, health, fire & disaster management) to the location of incidence using the system.
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Integration with existing emergency response systems.
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It aims to make the operations citizen-friendly, more transparent, and efficient and provides citizen profile management and feedback mechanisms.
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It will also help to keep track of the progress of incidents and the services delivered taking emergency services to the next level.
Existing App UI
Heuristic Analysis
Swot Analysis
Conducting a SWOT analysis of 112 App helped me to evaluate the strengths and weaknesses of the app and identify opportunities and threats that may impact its success.
Understanding the dispatch system
A Visit to Sardar Bhavan
To do an external research on how the back end of the app is functioning I visited the State Emergency Operation Center. I found out from there that they are only operational for Earthquakes and they only do reporting of the incidents. The officer there has advised me to visit Sardar Bhavan for information on the app.
I visited Sardar Bhavan, Rahat Prabhag where I got to meet Anand Shah, Senior Technical director who gave me information that the app is using Computer Aided System (CAD). I then visited National Informatics Center (NIC) and got to meet Pramod Kumar Singh DDG,
NIC Gujarat.
CAD Systems
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Computer-aided dispatch (CAD), also called computer-assisted dispatch, is a method of dispatching taxicabs, couriers, field service technicians, mass transit vehicles or emergency services assisted by computer.
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It can either be used to send messages to the dispatcher via a mobile data terminal (MDT) and/or used to store and retrieve data
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The central idea is that persons in a dispatch center are able to easily view and understand the status of all units being dispatched.
HYPOTHESIS
Would individuals be more likely to report an emergency situation if they had the option of anonymous reporting and their identities were not revealed?
The Survey
From the survey...
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124 people participated in the survey under an age group of 18 to above 35.
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74.6% did not hear about the 112 app, Fear of legal action is one of the main reason for people not taking any action in case of emergency.
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80% of the people would use an option of anonymous reporting.
The conclusion of the survey leads us to the understanding that incidents often do not get reported as people are mostly scared of Legal Hassles. If given a chance of doing anonymous reporting where their identity is not revealed they would consider to report and it can help in increasing the validity of the incident and speeding up the process of Police and Medical help reaching the incident.
Problem Statement
The discovery spurred Tewari to set up SaveLIFE. In a 2013 survey, the foundation found that 74% of Indians were unlikely to help an accident victim, whether alone or with other bystanders. The reason for most of the deaths taking place because of the reach of ambulance and police service.
Apart from the fear of being falsely implicated, people also worried about becoming trapped as a witness in a court case - legal proceedings can be notoriously protracted in India. And if they helped the victim get to hospital, they feared coming under pressure to stump up fees for medical treatment.
PROBLEM STATEMENT
The problem addressed here is the lack of reporting of incidents such as accidents, fights, and illegal activities, and the solution aims to motivate people to report such incidents.
Final Solution
As a comprehensive solution to the problem statement, I have not only designed the dispatcher screens but have also incorporated an additional feature of anonymous reporting. This new feature would enable users to report emergencies without revealing their identity, providing them with a sense of safety and security. With the redesigned dispatcher screens and the addition of anonymous reporting, the 112 application would be equipped to handle emergencies more efficiently and effectively, improving the overall safety and well-being of the community.
Final Screens
What would I do better?
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I wasn't able to conduct an in-depth research about the dispatcher features due to the limited time given for this project, I recognize the importance of exploring these features further. If provided with additional time, I would be able to delve deeper into the dispatcher features and gain a better understanding of their capabilities.
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In addition to that, I would redesign the user interface screens for the 112 application to make it more user-friendly and intuitive. This redesign would help ensure that users can navigate the application with ease and have a positive experience while using it.